Table 2 Main areas covered by the satisfaction scale
Dimension | Item | N | Mean | S.D |
|---|---|---|---|---|
Clinical services | 听 | 听 | 听 | 听 |
| 听 | Waiting time | 2203 | 3.73 | 0.75 |
| 听 | Medical environment | 2193 | 3.86 | 0.69 |
| 听 | Facility and equipment | 2197 | 3.70 | 0.75 |
| 听 | Staff attitude | 2199 | 3.98 | 0.69 |
| 听 | Communication | 2197 | 3.90 | 0.70 |
| 听 | Therapy effect | 2193 | 3.81 | 0.70 |
| 听 | Medical cost | 2203 | 3.65 | 0.77 |
Public health services | 听 | 听 | 听 | 听 |
| 听 | Community health education | 2801 | 3.73 | 0.80 |
| 听 | Community prevention knowledge | 2798 | 3.74 | 0.77 |
| 听 | Free examination for the elder | 2501 | 3.70 | 0.79 |
| 听 | Free examination for the children | 2220 | 3.59 | 0.76 |
| 听 | Free examination for the pregnant | 2192 | 3.59 | 0.77 |
| 听 | Regular guidance to chronic ill | 2597 | 3.74 | 0.79 |
Essential drug system | 听 | 听 | 听 | 听 |
| 听 | Accessibility to medicine | 1688 | 3.27 | 0.68 |
| 听 | Medicine price | 2680 | 3.21 | 0.94 |
Health insurance | 听 | 听 | 听 | 听 |
| 听 | Ratio of reimbursement | 1668 | 3.30 | 0.80 |
| 听 | Convenience to reimburse | 1642 | 3.29 | 0.83 |
Overall satisfaction | 听 | 2736 | 3.23 | 0.86 |