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Table 3 Comparison of satisfaction between dimensions and groups

From: On residents’ satisfaction with community health services after health care system reform in Shanghai, China, 2011

Ìý

Mean Score of the Community Residents’ Satisfaction with the Health Care System

Ìý

Clinical Service

Public Health Service

Essential drug System

Health insurance

Overall Satisfaction

Sex

ÌýÌýÌýÌýÌý

Men

3.79

3.65

3.23

3.30

3.25

Women

3.85

3.71

3.20

3.30

3.22

Age

ÌýÌýÌýÌýÌý

≤60

3.81

3.63

3.23

3.33

3.25

≥60

3.83

3.73

3.19

3.21

3.20

Place of birth

ÌýÌýÌýÌýÌý

Urban

3.84

3.72

3.23

3.23

3.24

Suburban

3.66

3.51

3.08

3.15

3.18

Migrant worker

3.70

3.53

3.31

3.35

3.23

Rural

3.74

3.52

3.25

3.27

3.27

Employment

ÌýÌýÌýÌýÌý

Employed

3.74

3.56

3.25

3.38

3.23

Unemployed

3.65

3.37

3.15

2.61

2.89

Retired

3.89

3.84

3.20

3.35

3.27

Education

ÌýÌýÌýÌýÌý

Elementary or less

3.82

3.39

3.24

3.19

3.23

Secondary

3.82

3.73

3.23

3.34

3.26

Post-secondary or above

3.82

3.63

3.15

3.29

3.16

Income

ÌýÌýÌýÌýÌý

Bottom quarter

3.68

3.48

3.20

3.10

3.13

Second quarter

3.86

3.75

3.19

3.34

3.24

Third quarter

3.91

3.74

3.33

3.43

3.34

Top quarter

3.76

3.72

3.02

3.20

2.99

Average score

3.79

3.62

3.20

3.23

3.20

  1. Note: To measure the satisfaction of subgroups, a five-point scale was used.